bjaff Privacy Policy

bjaff is an online gaming platform operated for users in Bangladesh. We believe that protecting the privacy of your personal information is our fundamental responsibility. The purpose of this privacy policy is to clearly inform you about what types of information bjaff collects, how that information is used, how long it is retained, and what rights you have.

When you create an account on the bjaff platform, play games, complete financial transactions, or contact our customer support — we may collect various types of information. This information is handled entirely securely and used only for specified purposes.

This privacy policy applies to all registered members of the bjaff platform and to any person who visits our website. Please read this policy carefully before using the platform.

Our platform is for users aged 21 and above only. We do not knowingly collect information from minors. If we become aware that we hold information from a minor, we will delete it immediately.

To operate the bjaff platform properly, we may collect the following types of information:

• Identity Information: Name, date of birth, address, and national ID or passport details (for identity verification).
• Contact Information: Email address and mobile number.
• Financial Information: Deposit and withdrawal details, and payment method information (related to bKash, Nagad, Rocket, Upay, or bank transfers). Full payment details are not stored on our servers.
• Transaction Information: Gaming history, betting records, bonus usage, and account balance details.
• Technical Information: IP address, browser type and version, device information, operating system, and session duration.
• Usage Information: Which pages were visited, how long you stayed, and which features were used most.
• Communication Records: History of contact with customer support via live chat or email ([email protected]).

We collect information in several ways:

• Direct Collection: Information you provide directly during account registration, deposits or withdrawals, and when contacting customer support.
• Automatic Collection: Your browsing behaviour and technical information collected automatically through cookies, log files, and similar technologies.
• From Third Parties: Where necessary, information may be obtained from trusted third parties to verify identity or ensure financial security.

bjaff uses cookies and similar technologies on its website. Cookies are small text files stored on your device. They are used to improve platform functionality and make your experience more convenient.

We use the following types of cookies:

• Essential Cookies: These are necessary to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferences and settings.
• Analytical Cookies: Help monitor platform usage and improve service quality.

You can control cookies by changing your browser settings. However, disabling cookies entirely may cause some platform features to not work correctly.

Collected information is used only for the following purposes:

• Account Management: Creating and managing your account and ensuring secure login.
• Identity Verification: Verifying identity to prevent fraud and maintain account security.
• Processing Financial Transactions: Successfully processing deposit and withdrawal requests.
• Customer Support: Providing assistance via live chat and email to resolve any questions or issues you have.
• Responsible Gaming: Monitoring your gaming behaviour and providing support where needed.
• Platform Improvement: Analysing information to improve service quality and add new features.
• Legal Compliance: Retaining necessary information to comply with applicable laws and regulations.
• Security: Preventing unauthorised access, fraud, and other misuse.

Subject to your consent, bjaff may send you promotional information, bonus offers, and updates about new platform features. You may opt out of such communications at any time.

To opt out, contact our support team via live chat or email at [email protected].

bjaff does not sell your personal information or supply it to third parties for commercial purposes. However, limited information may be shared in the following circumstances:

• Service Providers: With trusted partners who provide services such as payment processing, identity verification, technology services, and customer support, and who work on our behalf under contractual terms only.
• Legal Obligations: Information may be disclosed in response to a valid order from a court or competent authority.
• Fraud Prevention: Information may be shared with relevant agencies to prevent financial fraud or other illegal activity.
• Business Restructuring: In the event of a merger, acquisition, or asset transfer involving bjaff, information may be transferred to the relevant parties. You will be notified in advance in such cases.

When sharing information with third parties, we ensure that they also adhere to appropriate data protection standards.

In some cases, your information may be processed or stored on servers located outside Bangladesh. For such transfers, we ensure that internationally recognised data protection standards are followed and that your information remains equally protected.

bjaff applies industry-standard technical and organisational measures to keep your information secure. Our security infrastructure includes:

• SSL Encryption: All data transmitted between your device and our servers is protected via SSL encryption.
• Encrypted Storage: Sensitive information at rest is kept in an encrypted state.
• Access Controls: Only authorised staff may access your information, and only as required for their specific role.
• Regular Security Audits: Regular security audits are conducted to identify system vulnerabilities.
• Two-Factor Authentication: The option to add an extra layer of security to your account is provided.

However, no internet-based system is completely secure. Therefore, while we take every precaution, we cannot guarantee that all risk is eliminated.

We retain your information for as long as it is necessary for legal or operational purposes. Generally:

• Account information: for a period required by applicable law, even after the account is closed.
• Transaction records: for the period required under financial regulations.
• Communication records: for as long as necessary to resolve issues and ensure quality.

Once the specified period has passed, information is securely deleted or anonymised.

You have the following rights over your personal information:

• Right to Access: You have the right to know what information we hold about you.
• Right to Rectification: You may request correction of any inaccuracies in your information.
• Right to Erasure: In certain circumstances you may request deletion of your information. However, this may not be fully possible where legal obligations exist.
• Right to Restrict Processing: In certain cases you may request that processing of your information be restricted.
• Right to Data Portability: You may request your information in a structured, commonly readable format.
• Right to Object: You may object to the use of your information for specific purposes.

For any request related to these rights, please contact us. We will respond to your request within a reasonable time.

If you wish to close your account on bjaff, please contact our customer support. Even after account closure, some information may be retained for a specified period for legal or regulatory reasons.

Upon account closure, all operational information will be securely deleted or anonymised, while information required by law will be retained for the prescribed period.

bjaff places the highest importance on responsible gaming. Information collected to monitor your gaming behaviour is used solely to ensure your safety and wellbeing. If anything concerning is observed in your gaming patterns, our team may proactively reach out to you.

To learn more about responsible gaming, visit our Responsible Gaming page.

Our platform may contain links to third-party websites. These external websites have their own privacy policies and bjaff has no control over them. You are advised to read the privacy policy of any external site before visiting it.

bjaff reserves the right to review and update this privacy policy from time to time. For significant changes, we will send a notice to your registered email or post a clear announcement on the platform.

Continued use of the platform after any changes will be taken as your acceptance of the updated policy. You are therefore advised to review this page regularly.