Responsible Gaming —
Your safety is our priority
bjaff believes gaming should be enjoyable, not a burden. Use our tools and guidelines to play safely and with awareness.
bjaff's Responsible Gaming Philosophy
At bjaff, we always believe that online gaming is a form of entertainment — not a solution to financial problems. Access to our platform is permitted only for individuals aged 21 and above.
We have built our platform with the mental and financial well-being of every player in Bangladesh in mind. If you ever feel that your gaming habits are getting out of control, use our tools and reach out to our support team.
Responsible gaming means consciously deciding how much time and money you will spend. bjaff provides a range of effective tools to help you make that decision, so gaming always remains an enjoyable experience.
Important Notice
Never treat gaming as a source of income. Only spend money you can afford to lose.
- For ages 21+ only
- Never play on borrowed money
- Avoid playing with other people's money
- Stop playing when you are under stress
Our Protection Tools
Deposit Limit
You can set a maximum deposit limit on a daily, weekly, or monthly basis. This limit cannot be exceeded, so there is no risk of spending beyond your budget. Reducing the limit takes effect immediately; a waiting period applies when increasing it.
Time-Out Feature
If you want to take a break for a while, contact the support team to temporarily close your account. A time-out of 24 hours up to 6 weeks is available. While a time-out is active, no gaming or deposits will be possible.
Self-Exclusion
If you feel that controlling your gaming is becoming difficult, use self-exclusion to keep your account closed for an extended period. There is also an option to block it from 6 months up to permanently. This step is kept completely confidential.
Minor Protection
bjaff strictly enforces the 21+ age rule. Withdrawals are not possible before verification is complete. Use parental control software on your device to prevent minors from gaining access, and never share your login details.
Gaming History Review
When you log in to your account, you can view your complete gaming history along with records of deposits and withdrawals. Reviewing this history regularly makes it easier to stay aware of your own habits.
24/7 Support
Our support team is available around the clock for any questions or concerns related to responsible gaming. Help is available in both Bengali and English via live chat or email.
Signs of Problematic Gaming
Ask yourself a few questions
Answer the questions below honestly. If the answer to more than one is "yes", it may be time to seek help.
- Are you placing more bets to try to recover lost money?
- Are you hiding your gaming from family or friends?
- Do you feel uncomfortable when you cannot stop gaming?
- Is your daily life or your relationships being affected?
- Are you playing with savings or borrowed money?
- Are you thinking about gaming too much?
Tips for Healthy Gaming Habits
bjaff wants every player to enjoy gaming in a healthy and positive way. Following the habits below will help ensure gaming always stays a source of fun.
- Set a budget before you start playing and stick to it.
- Accept losses when they happen and stop trying to chase them.
- Take regular breaks; do not play for long stretches without stopping.
- Avoid gaming when you are tired or under stress.
- Never think of gaming as a way to earn money.
- Make time with family and friends a priority.
How to Use the Tools
How to Set a Deposit Limit
Log in to your account and let our support team know via live chat how much of a limit you want to set. You can choose any period — daily, weekly, or monthly.
Reducing the limit takes effect immediately. A set delay applies when requesting an increase, so that decisions are not made on impulse.
How to Take a Time-Out
For a temporary break, email [email protected] or contact us via live chat. Let us know the period you prefer — our team will act promptly. No transactions will be possible on your account while the time-out is active.
Once the time-out ends, your account is reactivated automatically. To reactivate it before that, you will need to contact the support team.
Self-Exclusion Process
To request self-exclusion, write to [email protected]. State the period you want — 6 months, 1 year, or permanent. Once the exclusion is in effect, the account will not be reopened before the period ends.
Self-exclusion information is kept completely confidential. We respect your decision and no promotional messages will be sent during the exclusion period.
Age Verification Process
bjaff only provides services to individuals aged 21 and above. A copy of a national ID card or passport may be required to verify age when opening an account.
The withdrawal process is held until verification is complete. If there is any suspicion of a minor using an account, we suspend it without delay.
Need Help? Contact Us
Gaming problems are real, and there is no shame in that. Asking for help is the courageous thing to do. bjaff's support team is by your side at all times.
Our specially trained support team handles responsible gaming concerns with empathy and confidentiality. From setting a deposit limit to self-exclusion — we are here for you whatever you need.
Email Support
Live Chat
Active 24/7
Remember
It is possible to overcome gaming problems. The first step is asking for help.
- bjaff's support team helps with complete confidentiality.
- You can close your account at any time.
- Talk to your family and loved ones.
Responsible Gaming FAQ
Play responsibly and enjoy the experience
Enjoy every game at bjaff in a safe and secure environment. Use our tools and stay within your limits.